Troubleshooting Guide for The Nonprofit Hive Chats

Hello, wonderful members of The Nonprofit Hive community! We know that technology can sometimes be a bit finicky, especially when you’re trying to connect and make a difference through our video platform. Don’t worry; we’re here to help make your experience as smooth as possible with some friendly troubleshooting tips. These tips are designed to solve the majority of issues you might encounter, so you can get back to what you do best: making a positive impact!

Top 5 Troubleshooting Tips That Solve 99% of Issues

  • Refresh Your Browser: Sometimes, all it takes is a simple refresh. If you’re experiencing any hiccups during your video calls, hit that refresh button and see if it clears up the issue.
  • Try Incognito Mode: Browser extensions are great, but sometimes they interfere with video calls. Open an Incognito or Private browsing window to disable these extensions temporarily and check if your call quality improves.
  • Quit and Reopen Your Browser: Don’t just close your browser window; make sure to quit the application completely and then reopen it. This can often reset any stubborn issues you’re facing.
  • Switch Browsers: If you’re still having trouble, try using a different browser. Daily.co works well with Chrome, Safari, and Firefox. Switching can sometimes bypass peculiar browser-specific issues.
  • Reboot Your Computer: When all else fails, rebooting your computer can be a surprisingly effective solution. It’s a quick way to reset your system and start fresh.

Common Issues and How to Solve Them

  • External Camera/Microphone: If you’re using external devices, make sure they’re selected in your Daily.co settings. Go to More > Cam/Mic settings and set your devices as the Default.
  • Unblock Camera or Microphone: Check your browser and operating system settings to ensure Daily.co has permission to access these. This is crucial for clear audio and video.
  • Mac OS Screen Sharing: New privacy settings may require you to adjust your preferences to share your screen. Make sure Daily.co is allowed to record your screen in your system preferences.
  • Understanding Packet Loss: Unlike speed tests, packet loss affects live media streaming quality. Test your network at https://network.callstats.io to diagnose this issue. If you encounter packet loss, try rebooting, moving closer to your WiFi router, or connecting via Ethernet for a more stable connection.

Camera/Mic Permissions for Different Browsers

  • Chrome/Edge: Click the camera icon in the URL address bar to ensure Daily.co is allowed to use your camera and microphone. Make sure “Always allow” is selected.
  • Firefox: Click the camera/mic icon in the address bar and disable blocking. Remember to allow access when prompted as you rejoin the call.
  • Safari: Go to Safari > Preferences > Websites, then select Camera/Microphone from the list and adjust your settings to allow access.

For MacOS and Windows Users

  • MacOS: Check your System Preferences under Security & Privacy to allow Daily.co access to your camera and microphone.
  • Windows: Ensure your system is up to date and check any programs that auto-start and may use your camera. For Edge users, adjust site permissions to allow camera and microphone access.

Final Tip: Run the Official Google Test

If you’re still experiencing issues, Google’s official test page can help identify if there’s a deeper problem with your browser’s ability to access your camera and microphone. Visit https://test.webrtc.org and follow the prompts.

We’re Here to Help!

Remember, technology is just a tool to help us connect and collaborate more effectively. If you run into any issues, take a deep breath and try these troubleshooting steps. And if you’re still stuck, don’t hesitate to reach out. We’re all in this together, and together, we’ll make sure that technology serves our mission, not hinders it. Happy video calling!